Cisco Anyconnect Monash



Monash SeRP is a secure environment for sharing research data for collaboration and analysis, within the control and governance of the data custodian. Monash SeRP allows the Data custodian or the delegated project manager (Data Custodian) to have visibility and control over how their data is being used by other approved researchers.

Onboarding a project/registry is simple and straightforward. The project owner places a request to create a project. A consultant will then be in touch to discuss the requirements and create the project.

Once a project is established and a dataset uploaded, a Data Custodian can allocate controlled access to this dataset, provide computing power and approved analytical tools to approved researchers, manage the controls of the environment including restricting access to the internet, restricting the importing of other data, authorise all removals of data and audit the usage of data and compute resources.

Key Features and Benefits

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  • Secure remote access to your research data.
  • Fully controlled environment
  • Regularly updated software packages to assist you in your data analysis
  • Accessible using most modern web browsers and mobile devices
  • Hosted on NeCTAR Research Cloud (Local Monash Instance)
  • Dedicated Support Website (Support and Knowledge Base, Researcher and Custodian Guidelines)
  • Modules in development:
    • Data Linkage
    • Natural Language Processing

Logging In With the Cisco AnyConnect Client. Depending on how your company configured Duo authentication, you may or may not see a “Passcode” field when using the Cisco AnyConnect client. Single Password with Automatic Push. If AnyConnect only. Cisco AnyConnect Secure Mobility is a great solution for creating a flexible working environment. Work anywhere on any device while always protecting your interests and assets from Internet-based. Monash University is a registered higher education provider under the TEQSA Act 2011. We acknowledge and pay respects to the Elders and Traditional Owners of the land on which our four Australian campuses stand.

Data Custodian Features

  • Secure and data custodian governed
  • File in and File out approval process
  • Customisable permission levels
  • Dataset upload
  • Customisable for each project

Researcher/Analyst Features

  • Separate and dedicated storage (Project Drive and User Drive)
  • Drives not accessible outside the secure remote desktop
  • No Saving to Desktop
  • No internet Access

Terms of Use

Use of the Monash SeRP is subject to Monash University’s Information Technology Acceptable Use Policy and Information Technology Acceptable Use Procedure. found here

If you have any queries, please contact the Monash SeRP Helpdesk - safehavens@monash.edu

Requirements Monash VPN - A VPN is a virtual private network which allows you to access Monash services. A VPN connection is compulsory while accessing the Safe Haven environment.

Monash utilises a VPN client called ‘CISCO AnyConnent’.

You can download CISCO AnyConnect using the instructions available at https://vpn.monash.edu or by My Software if you are on a Monash networked computer.

Detailed guidance about Cisco AnyConnect and the Monash Virtual Private Network (VPN) can be found at https://www.monash.edu/esolutions/network/vpn

If you have any difficulty downloading CISCI AnyConnect please enlist the assistance of Monash eSolutions on (03) 9905 1777 or servicedesk@monash.edu

Monash

Available analysis machines

Cisco Anyconnect Monash

The following computing options are available for analysis machines:

  • 4-Core 2.6 GHz CPU, 8GB RAM, 1TB HDD (Small)
  • 4-Core 2.6 GHz CPU, 16GB RAM, 1TB HDD (Medium)
  • 4-Core 2.6 GHz CPU, 32GB RAM, 1TB HDD (Large)

Available applications

Cisco Anyconnect Monash Email

Applications are delivered dynamically and are assigned to the user upon login.

Currently, the following applications are delivered dynamically:

  • SPSS
  • Stata
  • SAS
  • R Studio
  • MatLab
  • Notepad++
  • Python
  • Microsoft Office applications

Additional applications can be installed upon request (subject to licencing).

Safe Haven Restrictions

  • No internet access is available within the Safe Haven environment
  • Application installation is disabled.

To request a new project on SeRP, please fill the form here


University students

Connect to UniWireless

  1. Select UniWireless on your device from the available wireless networks.
  2. Input your username and password when prompted.
  3. If prompted, press 'Trust' to verify the certificate.
  4. If connecting to the network for the first time on this device, you will need to accept terms of use.
  5. You can now access the internet using the UniWireless network.

Alternatively, you may setup your device using the appropriate settings.

Coverage

UniWireless is available everywhere on-campus.

Basic Troubleshooting

If you are having trouble connecting to the Wi-Fi on campus:

  • Try clearing your device cache, forgetting the wireless network and then try to reconnect.
  • Connect to the Connect2UoM wireless network. This network does not provide internet access. However, it can be used to run Cloudpath Express, a program that can help solve connectivity issues with the other networks.
  • If you're not prompted to accept the UniWireless terms of use after following these steps, try visiting a website you've never visited before, or
  • Visit our troubleshooting guide for more quick fixes.
  • Further Device Troubleshooting

    Android

    Follow the instructions at http://wireless.unimelb.edu.au/uniwireless.html

    iOS

    1. Settings
    2. General
    3. Profiles (if not shown, connect to network as per normal)
    4. Delete any network profiles
    5. Retry connecting to network

    Windows

    1. Click Start/Windows button
    2. Type “Command Prompt”
    3. Right click on the application, and click “Run as Administrator”
    4. Type in the following lines, clicking enter after each one
      1. netsh wlan delete profile name='UniWireless'
      2. netsh winsock reset
      3. netsh int ip reset
    5. Connect to the “Connect2UoM” network
    6. Go to https://xpc-prod.unimelb.edu.au
    7. Open NetworkWizardLoader.exe to run Cloudpath Express and connect to UniWireless

    Mac

    1. Open Spotlight search (magnifying glass in top right corner of screen)
    2. Search for “System Preferences”
    3. Click on “Language and Region”
    4. Ensure the correct date, time and region settings are in place
    5. In Spotlight search, enter “Keychain Access”
    6. Click “login” then “Certificates” (left menu bar)
    7. Delete any non-Apple certificates
    8. In Spotlight search, enter “Profiles”
    9. Delete any profiles that appear
    10. Retry connecting to network
    11. If you are still unable to connect, it is possibly a device lockout. Wait 30 minutes without connecting to UniWireless or Eduroam, then try reconnecting.
  • Acceptable Use Policy (AUP) Portal Troubleshooting

    Sometimes a device can connect to the network, but then the AUP (Acceptable Use Policy) portal won't display, or will throw an error. Please note that eduroam does not have an AUP portal, so if you are in a rush, try connecting to eduroam.

    AUP portal not appearing, or web traffic not working

    Type captive.apple.com into any browser, which the network should redirect to the portal. If it throws an error, continue to next section.

    'Website cannot be displayed' or 'Page does not exist' error

    Try removing any static DNS server addresses and/or set to Automatic.

    Mac - System Preferences > Network > Wi-Fi > Advanced > DNS > DNS Servers (left)

    Windows - Control Panel > Network and Sharing Center > Wi-Fi > Properties > Internet Protocol Version 4 > Properties > DNS Servers (bottom)

    'Radius session does not exist' error within portal

    Close the browser and reopen, navigate to captive.apple.com if necessary.

    'Invalid username or password' error within portal

    1. 'Forget' the Visitor network and reconnect to UniWireless.
    2. Double check that your username + password are entered correctly, then try a password reset.

Eduroam is a global initiative, forming an agreement between educational and research institutions to share wireless access enabling inter-institutional roaming.

University of Melbourne Students

University of Melbourne students can access Eduroam off-campus at participating institutions worldwide. To setup your device for Eduroam, follow a configuration guide.

You can test your Eduroam connection on-campus before going off-site.

  • Student Username: username@student.unimelb.edu.au
  • Staff Username: username@unimelb.edu.au
  • Password: Same student/staff password used to access all Unimelb resources such as emails, my.unimelb or the LMS

Visiting Students

Visitors to The University of Melbourne from participating institutions can access the Eduroam network using the login credentials from their home institution.

Look for your institution on the Common Usernames for Visting Students section below.

If you can't find your institution, Check to see if your institution is listed at the Eduroam Setup Guides for Australian institutions

Common Usernames for Visiting Students

  • User Guide: https://www.trinity.unimelb.edu.au/getmedia/a7149021-2f15-466d-a7e3-6da61ce70abc/Eduroam-MainPage.aspx
  • u1234567@anu.edu.au or u1234567@unsw.edu.au
  • User Guide: https://services.anu.edu.au/information-technology/login-access/eduroam
Cisco anyconnect updates
  • Token access: https://help.uis.cam.ac.uk/service/wi-fi
  • Student: s123456@students.cdu.edu.au
  • Staff: username@cdu.edu.au
  • User Guide: https://www.cdu.edu.au/itms/eduroam
  • User Guide: https://support.deakin.edu.au/kb_view_customer.do?sys_kb_id=b2436ba70d83c940ac47ae1cab3dc851

Install Cisco Anyconnect Vpn

  • Students: username@students.ltu.edu.au
  • Staff: username@ltu.edu.au
  • User Guide: https://www.latrobe.edu.au/students/support/it/connecting/eduroam
  • User Guide: https://wiki.mq.edu.au/display/onenet/Connecting+to+Eduroam
  • Student: username@student.monash.edu
  • Staff: firstname.lastname@monash.edu
  • If the above doesn’t work, try: authcate_username@monash.edu
  • User Guide: https://www.monash.edu/esolutions/network/connect-eduroam-wifi
  • Student: s1234567@rmit.edu.au
  • User Guide: e12345@rmit.edu.au
  • User Guide: https://community.rmit.edu.au/t5/IT-Knowledge-Base/Getting-Connected-to-WiFi-at-RMIT/ba-p/1270
  • Vietnam Campus use @rmit.edu.vn
  • Use zPass, z1234567@unsw.edu.au
  • User Guide: https://www.it.unsw.edu.au/staff/eduroam/index.html
  • User Guide: http://staff.ask.sydney.edu.au/app/answers/detail/a_id/285
  • Students/ UTas-affiliated staff: username@utas.edu.au
  • UTas staff/ RHD students: firstname.lastname@utas.edu.au
  • UTas staff: firstname.lastname@utas.edu.au
  • User Guide: http://www.it.uwa.edu.au/it-help/access/wireless/eduroam/staff-student
  • Student: s1234567@vu.edu.au
  • Staff: e1234567@vu.edu.au
  • User Guide: https://www.vu.edu.au/current-students/new-to-vu/student-tools-it-services/connecting-to-our-wifi

Cisco Anyconnect Monash Login


Visitor network

The purpose of the Visitor wireless network is to provide quick and easy access to the internet for guests of the University. Guests include short-term visiting academics, contractors and conference delegates who are not from participating Eduroam institutions.

Visitor network accounts can be created for up to one month.

Accessing the visitor network

To connect to the visitor network, guests must arrange for a staff member of the university (such as a supervisor, department representative or conference organiser) to submit a request on their behalf. Staff can submit this request via the Staff Services Portal. Please allow one to two days for the request to be processed.


What is a VPN?

Anyconnect

The Virtual Private Network (VPN) service allows students to securely 'tunnel' into the campus network from outside the university, and access services as if you were on-campus. It can also be used with on-campus networks.

This service is provided to students free of charge. Students can use the university's VPN service to:

  • Connect to a file share (mapped drive)
  • Print to a networked printer
  • Secure data transactions with the university's network

Mainland China VPN (FortiClient)

FortiClient VPN is offered to students in China who require access to University services and files. Only one computing device will be able to be logged in at a time. Please only use FortiClient if you are located in China.

Google Scholar is not compatible with the FortiClient VPN. Alternative search options include the library’s Discovery and Library Guides to find academic databases for your discipline or topic area.

General VPN (Cisco AnyConnect)

Cisco AnyConnect is the client used to connect to the general UniMelb VPN. Students in Mainland China cannot use this, but can use FortiClient, as outlined above.

Setting up Cisco AnyConnect

  1. Open the application 'Cisco AnyConnect Secure Mobility Client'
  2. Enter remote.unimelb.edu.au/student in the 'Ready to connect' field, then click 'Connect'
  3. When prompted, enter your UniMelb username and password, then click 'OK'
  4. You should now be connected and are able to use the university's resources as if you were on-campus

Windows

The client requires Windows 7 or newer in order to work. Authenticate as a student by clicking the 'Download' button above. If the installation fails, click on the Windows Desktop link to download the client and manually install it.

macOS

The client requires OS X 10.8 Mountain Lion or newer in order to work. Authenticate as a student by clicking the 'Download' button above. If the installation fails, you may need to download and install the client manually.

Linux

The client requires RHEL 6, 7 or Ubuntu 14.04 or newer in order to work. The client only works on 64-bit installations. Once the library has been installed, authenticate as a student by following the 'Download' link above to install the client on your computer. If the installation fails, you may need to download and install the client manually.

Mobile devices

Install Cisco Anyconnect

Cisco AnyConnect is available for most mobile operating systems. Please follow the links below to install the client on your device.

University-managed computers

Computers using the Managed Operating Environment (MOE) have Cisco AnyConnect pre-installed. If you can't find Cisco AnyConnect on your device, try installing it via the Software Center (Windows) or Self-Service app (macOS). If you have any further difficulties, please contact the Service Centre on +61 3 8344 0888.